Programme enquiries
Questions about eligibility, destination, duration and programme pathways.
Applications · Programmes · Partnerships · Support
Start a conversation with Volunteer Africa.
Contact us about programme selection, an existing application, university collaboration, host partnerships, fees, funding or platform assistance.
Primary enquiries
contact@sokoai.africa
General information
info@sokoai.africa
Response target
Within one business day
This is not an emergency hotline. Confirmed applicants should use the emergency instructions supplied with their placement documentation.
Contact guidance
Help us direct your enquiry correctly.
Application assistance
Help with an existing draft, submitted application or document requirement.
Institutional partnerships
Universities, hospitals, schools, NGOs and responsible host organisations.
Technical support
Login, account, verification and platform-access difficulties.
Contact questions
Frequently asked questions
Can I enquire before creating an account?
Yes. You can request general programme guidance before registration. A secure account is required when you begin or resume an application.
How quickly will I receive a response?
The normal response target is within one business day. Complex placement, safeguarding or institutional enquiries may require additional review.
Can universities and organisations contact Volunteer Africa?
Yes. Universities, hospitals, schools, NGOs, conservation organisations and other institutions may use the partnership enquiry category.
Is the telephone number an emergency hotline?
No. It is a general business contact. Applicants with an active confirmed placement should follow the emergency instructions supplied in their placement documentation.
Continue exploring
Find the right programme pathway before you apply.
Browse the programme catalogue or learn how Volunteer Africa coordinates responsible placements.